Leadership Development Skills

XLSU 8008 Interpersonal Communication

This course focuses on how to handle disagreements and high-stakes communication in the workplace or in the home. It is based on the premise that when you are stuck in any situation, whether it's at home or work, there is a crucial conversation keeping you from accomplishing the desired results. If you can learn to speak up in these crucial moments effectively, then you can accomplish the results you are after. People who are considered influential by their peers and managers in their work and relationships, have the ability to deal with crucial conversations. They possess a skill-set that is easy to learn and allows them to face any situation with nearly anybody, no matter power, position, or authority. This course develops those skills. 0.4 credits.

  • 4 Clock hours
  • 0.4 CEUs

XLSU 8009 Customer Service

Customer Service always starts at the top. When leaders approach their employees as customers, the employees will demonstrate the same attitudes and service skills to the end users. This course will give leaders the processes, tools and approaches that will help them create positive workplaces and encourage employee engagement. 0.4 credits.

  • 4 Clock hours
  • 0.4 CEUs

XLSU 8010 Lean Team Problem Solving

This course introduces the student to the concept of problem solving in a team environment in order to improve efficiency. Concepts covered include being able to recognize the formal steps of team problem solving, understanding key behaviors and skills of expert problem solvers, being able to appropriately challenge assumptions, being able to create a measurable and unbiased problem statement and recognizing the DMAIC process in solving problems. 0.4 credits.

  • 4 Clock hours
  • 0.4 CEUs

XLSU 8011 Team Development

This interactive course exposes you to successful team development processes that can facilitate the development of a new team or the revitalization of an existing team. Whether your team is an ongoing work group, or a special project based team of limited duration, you will rapidly increase its effectiveness with the use of these teamwork tools and skills. 0.4 credits.

  • 4 Clock hours
  • 0.4 CEUs

XLSU 8012 Systems Thinking

This course will provide participants with a system thinking process that will help facilitate positive change within the organization. The process is ideal for getting results from new initiatives or projects. Participants will apply the system thinking process to their specific initiative or project. 0.4 credits.

  • 4 Clock hours
  •  0.4 CEUs

XLSU 8013 Self-Management

This course is focused on the development of superior systems and principles of self-management to help people become even more effective self-managers of their careers, family, health, personal and professional relationships. This course will help participants to recognize the self-managing strategies behind their best achievements and offers practical methods that will help them use these strategies more consistently. 0.4 credits.

  • 4 Clock hours
  • 0.4 CEUs